Commuter & Parking Services Director University of California Los Angeles
Requisition Number: 37403 Salary: Salary commensurate with skills, knowledge and experience
Position Description: Commuter & Parking Services (C&PS), recognized as the largest parking operation of any of the UC campuses and one of the largest, most comprehensive and complex operations in the country with close to 23,000 spaces, is comprised of: Bruin Commuter Programs (includes parking allotments & space management alternative transportation, citation review/adjudication, permit programs, special event parking coordination, outreach); Parking Asset Management (includes maintenance of 7.6M SF of parking facilities, construction, pay station maintenance, parking enforcement, special event parking support, traffic direction); and Parking Field Operations (includes valet parking at on-campus UCLA Health facilities, patient self-parking, and parking management at UCLA Assets properties). Reporting to the Executive Director of Events & Transportation, the C&PS Director holds a pivotal position on the UCLA campus, one which is very visible, politically sensitive, highly charged, and closely scrutinized by the campus community. The Director must possess the vision to move the department on a course of continuous process improvement and service excellence, while effectively balancing competing demands. As CAO for C&PS, the Director must formulate and implement parking policies and programs to meet current and future projected needs of the various campus constituencies, demonstrating prudent business practices which impact performance, service quality, and the satisfaction of employees and customers. Responsible for developing, implementing and promoting business strategies to ensure the continued financial health of the department and its programs with revenue generation of over $52M, an expense budget of over $11.1M, , as well as generating close to $3.5M per year for the campus bottom-line and providing approximately $8M in alternative transportation and campus shuttle funding. Plays a key role in calculating and setting fees for alternative transportation and parking programs and services, ensuring sufficient revenue while maintaining fees at or below market levels in order to minimize the financial impact on customers/campus departments. As an auxiliary enterprise, C&PS receives no state funds and must meet all financial obligations, including annual debt service on a total debt of $45M. The Director must set the strategic direction and ensure the long-term financial viability of commuter and parking programs, meeting 5 financial benchmarks, and managing the financial picture over a 10-year horizon. This is an extremely challenging position in terms of the required judgment, flexibility, sensitivity, and management expertise. The Director is expected to keep abreast of: leading edge technology relevant to parking and alternative transportation; UC business policies and procedures related to transportation, taxable benefits and accounting; parking capital improvement finance/funding issues; performance management and the use of "best practices" in business, service and financial management, including performance metrics and strategic planning. The Director must develop the overall business strategy for C&PS and, in doing so, must exhibit a high degree of prudence and integrity with regard to the management of departmental assets and the use of resources, including utilization and needs analysis to facilitate long-term planning for the financial health of the department, maintenance and preservation of facilities, as well as planning for the construction and financing/funding of new and replacement facilities to meet demand.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction